Privacy Policy

Privacy Policy

Effective as of April 1, 2022

This document describes our privacy policy and practices. Please read this Privacy Policy carefully to learn how we collect, use, share and otherwise process information relating to individuals ("Personal Data"), and your rights and choices regarding our processing of your Personal Data.

This policy applies to the following processing activities:

  • Visiting our websites that display or link through to this Privacy Policy;

  • Visiting our offices;

  • Receiving communications from us, including emails or text;

  • Registering for our events;

  • Participating in community discussion boards and/or groups

Policy Statement

This website, as well as other proprietary websites, are administered by The Knowledge House Fellowship, Inc. (“TKH”). Our websites may contain links to other websites, applications, and services maintained by third parties. The information practices of such other services are governed by the third-party privacy statements, which we encourage you to review to better understand those third parties' privacy practices.

The primary purpose of TKH is to be a resource for the general public. We want you to feel secure when visiting our site or using our different digital platforms and we are committed to maintaining your privacy.

The following provides an overview of how we protect your privacy during your visit.

  • How is Information Collected

  • Log Files

  • Sharing information with third parties

  • Sensitive Personal Data

  • Access to your information

  • Data Security

  • Cookies and other tracking technologies

  • Opting out

  • Social Media Data

  • How we use your data

  • International transfer of information collected

  • Data regarding Children

  • Your rigths to Data

  • How to exercise your rights to data

  • Your preferences to marketing communications

  • Changes to this Privacy Policy

  • Contacting us

How is Information Collected

Information on our site is gathered in two ways: (1) indirectly (for example, through our site's technology); and (2) directly (for example, when you provide information on various pages of www.theknowledgehouse.org).

Indirectly

We may also collect information about you from other sources, including but not limited to third parties from whom we have purchased Personal Data, and combine this information with Personal Data provided by you. In particular, we collect Personal Data from the following sources:

  • Business contact information, country of origin, including mailing address, job title, email address, phone number, ‘intent data’ which is web user behavior data, IP addresses, social handles, LinkedIn URL and custom profiles from third party data providers for the purposes of targeted advertising, delivering relevant email content, event promotion, and profiling;

Devices and Data Usage:

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from your computer or mobile device as you navigate our websites or interact with emails we have sent you.

Directly

The Personal Data that we collect directly from you may include the following:

  • If you express an interest in obtaining additional information about our services, request customer support, use our "Contact Us" or similar features, register to use our websites, sign up for an event or webinar, or download certain content, we generally require you to provide us with your contact information, such as your name, company name, or email address;

  • If you make purchases via our websites or register for an event, we may also require you to provide us with financial information and billing information, such as billing name and address, credit card number, or bank account information;

  • If you register for an online community that we host, we may ask you to provide a username, photo, and/or biographical information, such as your occupation, social media profiles, company name, and areas of expertise;

  • If you use and interact with our websites, we automatically collect log files and other information about your device and your usage of our websites through cookies, web beacons, or similar technologies, such as IP-addresses or other identifiers, which may qualify as Personal Data (view the "What device and usage data we process" section below);

  • If you visit our offices, you may be required to register as a visitor and to provide your name, email address, phone number, company name, and time and date of arrival.

Log Files

We gather certain information automatically via log files. This collected information may include your Internet Protocol (IP) address (or proxy server), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system, and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our websites, and to guarantee their security and continued proper functioning. We also collect IP addresses from users when they log into the services as part of TKH’s security features.

One example of information we collect indirectly is through our Internet access logs. When you access www.theknowledgehouse.org, your Internet address is automatically collected and is placed in our Internet access logs.

We collect information directly from you in a number of ways, some of which we describe in this Privacy Policy. One way is through the use of cookies. If you are uncomfortable with cookies use, please disable cookies on your computer by changing the settings in your browser.

We also collect information when you voluntarily submit it to us. On our Contact page, we provide the opportunity to send us an email, and on other pages, you can register for events, conferences, training, and participate in studies and/or surveys. Upon entering your information, you will be notified as to why we are collecting this information. Information provided in these forms is voluntary.

Sharing information with third parties:

As a national organization, the data we collect may be transferred throughout our organization and various locations. We will not sell individual information and will share it only with our advisors. There will be other times when we need to share information, for example, in the case of an event where we need to provide our caterer with meal preference information. But again, before you submit any information, we will notify you as to why we are asking for specific information and it is completely up to you whether or not you want to provide it.

Sensitive Personal Data:

We do not generally seek to collect sensitive personal data through this site. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to using the data subject to applicable law as described in this Privacy Statement.

Access to your information:

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by sending us an email at info@theknowledgehouse.org

Data Security:

We take appropriate steps to maintain the security of your data on www.theknowledgehouse.org. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended.

We take full measures in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit, please contact us at info@theknowledgehouse.org

Cookies and other tracking technologies:

We use cookies and similar technologies such as web beacons, tags, and Javascript alone or in conjunction with cookies to compile information about the usage of our websites and interaction with emails from us. When you visit our websites, our servers or an authorized third party may place a cookie on your browser, which can collect information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track overall usage, determine areas that you prefer, make your usage easier by recognizing you, and provide you with a customized experience.

We use both session-based and persistent cookies. Session cookies exist only during one session and disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites or services. To opt-out from tracking by Google Analytics, please use the specific opt-out mechanism as indicated further below.

We also use web beacons on our websites. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. Such tracking technologies are used to operate and improve our websites and email communications and track the clicking of links or opening of emails.

The following sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:

Types of Cookies we use Description
Required Cookies These cookies are embedded in all our websites that allow you to easily navigate, see and download information, etc.
Functional Cookies These cookies remember information you entered on our website, or choices you made (e.g. clicking a link). We use these cookies to understand which information and/or links are more viewed, which functions are often used, and so on.

We use Google Analytics, as well as analytics tools from social media sites (e.g. Twitter, Facebook, LinkedIn, etc.) to understand visitors’ behavior on our websites.
Targeting Cookies While we do not display ads on our websites, we sometimes use targeting cookies for marketing and promotional campaigns to understand how our target markets respond to our messaging. These cookies may track your country of origin, types of device you use, age group, time of the day, duration, etc.

All cookies placed by TKH and listed above expire after 12 months.

Opting out:

Nothing is more important to us than your right to privacy. You may opt-out from the collection of device and usage data by managing your cookies at the individual browser level. In addition, if you wish to opt out of targeting cookies please click on the opt-out notification.

Social Media Data:

TKH and its current website(s) also use various social media platforms and their tracking mechanisms such as Facebook (Meta) “Like”, LinkedIn “Follow”, Twitter “RT”, etc. If you click on our social media pages or links posted on our websites, the third-party social media network may be tracking your information via their tools. If you are logged into your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile.

How we use your data:

  • We process collected data that is necessary for the performance of our websites, to establish contact with you, and/or provide you with the content you access or request.

  • We track data to create aggregated information, verify accounts and activities, and investigate suspicious activities, and/or violations of our terms and policies for usage of our websites, platforms, and products. We have a legitimate interest in protecting our proprietary information, as well as your safety and security, and we use the data to protect our rights and the rights of our visitors and users.

  • We will process your Personal Data by managing your user account for the purpose of performing the contract with you according to any applicable terms of service.

  • When you fill out a “Contact us” web form, request user support, or if you contact us by other means, we will process your Personal Data for the performance of our contract with you and to the extent, it is necessary for the purpose of our legitimate interests to fulfill your request and communicate with you.

  • When you pay us online, we will process your respective data to check the financial institution(s) which you are using to make the payment and collect our payments, to the extent this is necessary, for completing transactions with you under the service contract.

  • Your data will be used to analyze trends, and track your usage of our websites and interactions with emails, to the extent this is necessary, for our legitimate interests to develop and improve our websites and to provide our users with more relevant and interesting content.

  • We will process your Personal Data to conduct marketing research, advertise to you, provide personalized information about us on and off our websites, and other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interests to advertise our websites or, where necessary, to the extent you have provided your prior separate consent.

  • We will collect information such as email addresses, names, company information, phone numbers, and other relevant data from publicly available sources, as well as from our affiliates and partners to send promotional emails.

  • We are required to cooperate with public and government authorities, courts, regulators, and other oversight bodies, and we will process your data in accordance with our obligations under applicable laws to the extent this requires the processing or disclosure of data to protect our rights, and is necessary for our legitimate interests to protect against misuse or abuse of our websites, to protect personal property or safety, to pursue remedies available to us and limit our damages, to comply with judicial proceedings, court orders or legal process, and/or respond to lawful requests.

International transfer of information collected:

Your Personal Data may be collected, transferred to, and stored by us in the United States and by our hosting services in other countries where they operate.

Therefore, your Personal Data may be processed outside the EEA, and in countries that are not subject to an “adequacy decision” by the European Commission and which may not provide for the same level of data protection in the EEA. In this event, we will ensure that such a recipient offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

Data regarding Children:

Our websites are not directed at children. We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us at info@theknowledgehouse.org, and we will take steps to delete such Personal Data from our systems.

Your rights to Data:

You have certain rights regarding your Personal Data, subject to local data protection laws. These may include the following rights:

  • to access your Personal Data held by us (right to access);

  • to rectify inaccurate Personal Data and ensure it is complete (right to rectification);

  • to erase/delete your Personal Data to the extent permitted by other legal obligations (right to erasure; right to be forgotten);

  • to restrict our processing of your Personal Data (right to restriction of processing);

  • to transfer your Personal Data to another controller to the extent possible (right to data portability);

  • to object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object). Where we process your Personal Data for direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;

  • not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); Automated Decision-Making currently does not take place on our websites;

  • to the extent we base the collection, processing, and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.

How to exercise your rights to data:

To exercise your rights, please contact us at info@theknowledgehouse.org. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive.

Your preferences for marketing communications:

If we process your Personal Data for the purpose of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link located at the bottom of our marketing emails, or by replying ‘UNSUBSCRIBE’.

Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationships with us, such as information about your subscriptions or event registrations, service announcements, or security information.

Changes to this Privacy Policy:

We will update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, and other factors. If we do, we will update the “effective date” at the top of this Privacy Policy. If we make an update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using the email address you provided.

We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing, and sharing of your Personal Data.

Contacting us:

To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Statement or our privacy practices please email us at any of the following emails: info@theknowledgehouse.org

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, you have the right to lodge a complaint with the competent supervisory authority.

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